FAQs

Ref Insight is a comprehensive platform for sports officiating management that streamlines scheduling, payments, and communication between officials, assignors, and sports organizations.

Our platform serves organizations of all sizes—from individual assignors managing seasonal games to state associations and national leagues. We specialize in handling complex organizational structures while remaining accessible for smaller operations.

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Most organizations are fully operational within 2-4 weeks. All plans include our 60-day enhanced onboarding program with hands-on training and accessible tutorials.

Ref Insight supports a wide range of sports that utilize officials, including soccer, basketball, volleyball, football, baseball, softball, lacrosse, and more.

Users can access Ref Insight through our web platform on any device with an internet connection. Officials also have access to our dedicated mobile app available for both iOS and Android devices.

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We recommend limiting administrative access to key personnel who need to manage officials, create assignments, or oversee financial aspects. Our multi-tier permission system allows you to customize access levels appropriately.

Officials receive an activation email when added to the system. They can then set up their profile, input availability, and download the mobile app to stay connected.

The number of users (officials, administrators, assignors, etc.) depends on your subscription plan. We offer tiered pricing based on user volume, with options to expand as your organization grows.

Officials maintain a unified global profile that works across all organizations using Ref Insight, eliminating duplicate data entry and ensuring consistent information.

Yes, our Pool Management feature allows you to create customized pools of officials based on certification levels, geographic locations, tournament assignments, or other criteria. Officials can be in multiple pools to accommodate assigning needs for different competitions, leagues, or events.

We have built-in Minor Protection Systems that include automated parental consent tracking and notifications. Parents/guardians are automatically copied on all communications to maintain appropriate oversight and SafeSport compliance.

For U.S. Soccer-affiliated officials, we integrate with U.S. Soccer's Learning Center to automatically verify certifications, background checks, and SafeSport compliance. Similar integrations with other governing bodies can be requested.

Assignors use our intuitive drag-and-drop interface to match officials to games. The system considers factors like availability, certification level, distance to venue, and other customizable criteria.

Yes, our Flexible Assignor Permissions allow you to set up multiple assignors with customized permissions to distribute workload while maintaining appropriate access controls.

Yes, you can enable Self-Assignment Capabilities that allow officials to request or self-assign to specific games based on your predetermined parameters, reducing administrative workload.

Our Tournament Reservation System allows you to create availability windows, set commitment requirements, and control access. The system sends invitations to officials and tracks responses, giving assignors a real-time view of available officials.

Yes, our Linked and Bundled Assignments feature allows you to group related assignments together to ensure officials accept complete sets of games at a venue, eliminating scheduling gaps.

Ref Insight Pay, our comprehensive electronic payment system, allows organizations to process payments securely to officials, mentors, coaches, and staff. The system streamlines tax documentation and maintains clear transaction records.

Payors can choose from various ACH speeds (standard, expedited, next day, same day), checks, wires, and other electronic transfer options. You can also track external payments made via cash or other payment apps.

No, our Simple Payment Setup allows officials of all ages, including minors, to easily set up electronic payments by entering their routing and account numbers without complex verification processes.

Ref Insight Pay partners with Routable to provide electronic W9 collection, allowing payors to gather tax forms in bulk from officials. Our system also helps identify 1099-eligible payees and provides comprehensive payment reporting for tax purposes. Routable can also provide assistance with filing upon request (additional fees apply).

We maintain a transparent fee structure with no hidden costs. Transaction fees vary based on the payment method and speed selected. Our pay-as-you-go billing ensures organizations only pay for what they use, with no unexpected costs or long-term commitments.

Please contact us for the current transaction fee pricing list.

Officials receive real-time updates through both email and push notifications to their mobile devices. They also have access to in-app messaging and notification history.

Yes, officials can send messages to their crew, their assignor, or both directly from within the assignment in the app.

Yes, officials can sync their assignments to their preferred calendar application and share their schedules with others, such as parents/guardians, spouses, or family members.

The Competition Portal provides league and club representatives with a dedicated interface to track their matches and view assignment status. Each competition has its own unique public URL that can be shared with teams, parents, and fans.

Our Scouting & Development tools allow organizations to create customizable observation forms, track engagement in training events, measure performance, and document progression through development tiers.

Yes, our Evaluation tools help assess official performance with structured observation forms that identify strengths, highlight growth areas, and track improvement over time. Sport-specific evaluation forms can be created upon request (additional fees may apply for custom evaluation forms). For U.S. Soccer-affiliated officials, Ref Insight will soon integrate with the RefEval online evaluation platform.

We're developing integration with TeamXStream that will allow evaluators to link specific evaluation comments to match video clips, providing officials with visual references for feedback points.

We're developing API integration with U.S. Soccer's evaluation platform to allow seamless data sharing for officials under their governance. Similar integrations with other National Governing Bodies can be made upon request (additional fees may apply).

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We prioritize the protection of sensitive financial and tax information through secure data storage. Ref Insight Pay partners with Routable, a payment processing company that meets all federal regulations and requirements surrounding financial security and compliance.

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We offer multiple support channels, including an AI chatbot, phone/helpdesk support, and self-paced video tutorials. All new clients receive 60 days of enhanced support.

Yes, we welcome feature requests through our platform and regularly announce changes through our changelog. We're continuously improving the platform based on user feedback.

Yes, officials have access to dedicated iOS and Android apps, while all other interfaces are fully responsive and work on any device with an internet connection.